Divest Refuses to Recover Misplaced BNB Deposit Despite Blockchain Evidence

A Nigerian crypto investor says Divest support declined to help retrieve a BNB deposit sent to an incompatible BEP-20 address. Blockchain records show the funds landed in a wallet infrastructure controlled by Divest but never credited the user’s account. Divest told the customer that sending BNB to a USDT-specific deposit address violated its policy. The platform insists unsupported assets sent to incorrect channels are permanently unrecoverable. The user disputes this, arguing the funds remain within Divest’s wallets and could be manually retrieved. The case highlights broader questions on how exchanges handle mistaken crypto deposits, with some charging hefty recovery fees and others refusing all recovery attempts.

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