Why Did Palmpay Freeze ₦19,000 After I Cleared My Debt?

I owed PalmPay about ₦51,000 including default charges and transferred ₦71,000 from my personal bank accounts to settle everything. After the repayment, I saw that ₦19,000 of my balance was frozen. Customer care told me Zenith Bank flagged an erroneous transfer to my PalmPay account dated October 15, 2025. I checked my transaction history—there’s no record of any such transfer, and my last activity was in June 2024. Has anyone experienced this or knows how to resolve it? What should my next steps be to unfreeze the ₦19,000? Any advice is appreciated—it’s a lot of money right now.

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