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Nigerian Lawyer Threatens Legal Action Over Delayed OPay Account Statement

Nigerian Lawyer Threatens Legal Action Over Delayed OPay Account Statement

A Nigerian lawyer says he may sue OPay over a prolonged delay in receiving his account statement, despite making repeated requests. The lawyer shared his complaint on X, where other users also criticised the fintech’s customer service. One commenter said an account was restricted without explanation and that a court order was requested to resolve the issue. Some customers said they receive statements without delays, but others described difficulties getting support when account-related problems arise. The complaints also recall customer concerns in 2024, when some users reported failed transfers that still resulted in debits before refunds were later processed.

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P
prince

What should a customer reasonably expect as a turnaround time for an account statement after repeated requests?

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K
kunle

Agreed. Even if processing takes time, customers deserve a clear timeframe and proper updates rather than endless follow-ups.

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K
kris

The complaints from other users make this sound bigger than one delayed request; clear communication matters when people need banking records.

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K
kemi

I agree. Once several people raise similar concerns, it deserves more than a simple delay explanation.

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A
ade

Threatening legal action may draw attention, but the full service timeline and OPay's response would still matter before judging the case.

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Z
zaza

Customers should keep request dates, screenshots, and reference numbers, then use the provider's formal complaint channel before escalating further.

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