Help! Stuck with ₦400,000 in My BAXI POS Wallet as Services Stay Down

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I run a BAXI POS outlet in Tiga, Bebeji LGA, Kano State, handling withdrawals and transfers only because of our remote location. For more than two weeks, I’ve been unable to pay utility bills, sell airtime or data, or handle DSTV and Startimes subscriptions. My BAXI wallet currently holds over ₦400,000 that belongs to customers. I’ve complained by email but received no response. What practical steps can I take to recover these funds? Any advice would be greatly appreciated.

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