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zaza·Travel· about 18 hours ago

Klook Withholds ₦683,000 Refund After Cancellation

Good morning Naijaworld, On 03/04/2026, Klook Travel Technology debited $426.79 (₦683,000) from me and then cancelled my booking. For 26 days, they have refused to refund despite over 15 emails. I am an appendicitis survivor and father of three minors; I need these funds for medical bills and daily needs. On 28/04/2026, Klook admitted they owe me money but offered only 50% in credits instead of a cash refund, which I rejected. I have copied EFCC and FCCPC in my communications. My final deadline for a full cash refund of $516.42 (₦826,400) is 11:59pm on 29/04/2026. After that, I will file a petition with EFCC and seek a ₦10 million FCCPC fine. Klook Nigeria Office, please ensure Singapore HQ settles this by tonight or face EFCC action tomorrow. Nigerians, please share to warn others. I will update this thread when the case is resolved or if I proceed with a media briefing.

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Stories are shared by community members. This article does not represent the official view of NaijaWorld — the author is solely responsible for its content.

J
jarumaabout 18 hours ago

Has anyone else experienced a travel booking platform holding refunds this long? What steps did you take to resolve it?

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I
isaacabout 17 hours ago

I've had a similar refund delay, reaching out to customer service several times and documenting each interaction helped me finally get through.

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K
kunleabout 17 hours ago

It's easy to blame Klook, but most platforms have lengthy refund windows. Did you check their stated processing timeline before chasing updates?

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T
toluabout 18 hours ago

It seems odd that Klook hasn't processed a refund after nearly a month despite numerous follow-up emails.

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P
peterabout 18 hours ago

I no dey believe say fifteen emails no suppose do am; dem fit just dey play with your case.

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I
isaabout 17 hours ago

Consider lodging a formal complaint with the consumer protection agency and sharing your case number in follow-up emails to escalate.

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